Handling Conflict - some questions...

• Step back and consider what's really happening - what are the facts?
• Step into the other person’s shoes – what do you think is going on for them?
• Remember, you can’t change the other person, only your response to them or the situation
• How do you feel about the other person? What could change the way you perceive them?
• Consider what you could do differently to resolve the situation – how can you take some responsibility?
• If you are avoiding talking about the ‘Elephant in the Room’, what’s stopping you?
• Write down the benefits of sharing how you are feeling about the situation
• Consider your personality style and that of the other person – is this causing the conflict?
  • If yes, what can you do to accommodate your colleague’s style?
• Respect is built on trust – what can you do to develop a more trusting relationship with the other person?
• If you were to give a colleague some advice on how to handle this kind of situation – what would you suggest?

If you would like to discuss a conflict situation you are experiencing - in confidence - please get in touch on 01628 48842

​For more information on our 
Leadership Development Programmes 
contact us today on
01628 488042